Refund Policy

Last Updated: May 2, 2026

At Aimora Optics, we want you to be confident in your gear. We stand by the quality of our products and are committed to your satisfaction. If you are not completely satisfied with your purchase, please review our return policy below to see if your item is eligible for a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: You must request a return within 30 days of receiving your item.

  • Condition: The item must be in its original, unused, and uninstalled condition.

  • Packaging: All original packaging, manuals, accessories, and documentation must be included.

  • Installation: Items that show signs of installation (e.g., screw marks, torque marks, or scratches from mounting tools) or misuse will not be accepted for return.

2. How to Initiate a Return

If your item meets the eligibility requirements, please contact our support team to initiate the return process:

  • Email: support@aimoraoptics.com

  • Required Info: Please include your Order Number, the Product Name, and the reason for the return.

  • Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item.

3. Shipping Costs

  • Customer Responsibility: Unless the return is due to a defect or an error on our part (e.g., you received the wrong item), the customer is responsible for the return shipping costs.

  • Tracking: We strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refund Processing

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5–10 business days.

5. Non-Returnable Items

  • Items that have been mounted or installed on a firearm.

  • Items damaged due to improper installation or user error.

  • Final sale items (if marked as such during a promotion).

6. Damaged or Defective Items

If you received an item that is defective or damaged during transit, please contact us at support@aimoraoptics.com within 48 hours of delivery. Please include photos of the packaging and the product so we can resolve the issue immediately.